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Returns Policy & Terms

RETURN & EXCHANGE POLICY

RETURNS & EXCHANGES

In the unfortunate event that a WRAPPING KIT has been damaged through the delivery process, please contact WRAPPING KIT to organise for the WRAPPING KIT to be returned and a replacement organised.

 

CANCELLATION OF ORDERS

If you wish to cancel your order please contact WRAPPING KIT/GIFT KITS immediately at info@wrappingkit.com . Once payment for an order has been accepted, cancellation is at the discretion of WRAPPING KIT.

 

REFUND POLICY

REFUNDS

It is the responsibility of the customer to inform WRAPPING KIT if a WRAPPING KIT/S has not been delivered. Upon notification,WRAPPING KIT will investigate and ensure that the WRAPPING KIT/S is delivered and received.

Refunds will not be given for late delivery outside our stipulated delivery time-frame. We will not be held liable for late delivery outside of our stated delivery commitment.

In the unfortunate event that a WRAPPING KIT/S has been damaged through the delivery process, WRAPPING KIT/S will happily replace the WRAPPING KIT with no issue. Email WRAPPING KIT at info@wrappingkit.com with a photo of the damaged goods at the date of delivery for WRAPPING KIT to assess and organise a replacement WRAPPING KIT/S or for the damaged items to be resent. We reserve the right to request images of the damage to the WRAPPING KIT.

In the event that you would not like a replacement WRAPPING KIT/S or replacement of the damaged items, we will refund the credit card used to place the order for the value of the total transaction or the value of the damaged items. We are committed to ensuring that your transactions with WRAPPING KIT are processed with the best customer service and satisfaction